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Terms and Conditions & Privacy Policy 

Welcome to the  general conditions page of!


The products and services available at are offered by Serenidad Comm.V., a company incorporated under Belgian law with its registered office at the address of Edmond Vandervaerenstraat 88, 1560 Hoeilaart RPR Brussels and registered with the Belgian Kruispuntbank van Ondernemingen (KBO) under number 0628.451.518, hereinafter referred to as “Serenidad“

These conditions have been in force since 1 January 2016.


1. What is the scope of this document?

It describes the legal conditions of online transactions at the web site. It observes legislation in force in Belgium and Europe, particularly the laws on remote sales and e-business and protection of personal data (Belgian Consumer Protection Law of 12 April 2010). This document is available in English. You must read these conditions and state that you accept them in order to make online transactions.

2. Applicability

These conditions apply to all products and services which can be ordered on-line on; for all other products and services we refer to the specific terms and conditions. These conditions apply to all transactions relating to offers and acceptances and/or sales contracts binding a Buyer acting in its own name or on behalf of a third party, whether or not on a professional basis, and Serenidad (the Vendor), through the latter’s Internet site (

No other contractual provisions will be binding on the parties if they are not covered by a specific written document and reference.

3. Online contract

The online ordering process cannot produce any legal effect if the potential buyer has not explicitly accepted these conditions and Serenidad’s. The Vendor is fully entitled to refuse to confirm an order for any motive it deems reasonable.

The vendor configures its system in such a way as to enable buyers to familiarise themselves with the aforementioned documents at all times during the ordering process, and at any rate prior to confirmation by the buyers of their order details.

Security – errors – filing
The sales process is carried out within the secure framework of an encrypted connection (SSL connection). The Vendor configures its system in such a way as to enable buyers to correct any errors made while completing the forms. The Vendor also takes charge of the conservation and filing of all relevant documents in connection with transactions carried out online. The Vendor is fully entitled to refuse to confirm an order for any motive it deems reasonable.

Localisation of the Contract
In the absence of any written provision to the contrary, all contracts drawn up online will be subject to these conditions, and will be deemed to have been drawn up at the registered address of the vendor, Hoeilaart, Belgium.

4. Delivery – Force Majeure

The dates of dispatch and delivery are indicative data. The vendor nevertheless undertakes to do all possible to deliver the goods within 30 days of the sales confirmation e-mail. The vendor cannot be held liable for any failure to carry out its obligations caused by an instance of force majeure. The vendor is entitled to carry out partial deliveries. It cannot accept any liability in the event of erroneous indications of the delivery address by the buyer.

5. Guarantee – Defects – Reimbursement

The applicable guarantee depends on the respective product or service ordered. The Buyer must notify any apparent flaws and any non-conformities within 2 business days of delivery. Hidden flaws must be reported within 30 days of their discovery, and in any case not more than 90 days after delivery. All claims not made within these deadlines will be inadmissible. No goods may be returned to the Vendor without its agreement in writing. The Buyer may be reimbursed within a reasonable period of time if the flaw affecting the item sold has been demonstrated and if the Vendor does not opt for repair or exchange.

6. Limitations on the guarantee

The Vendor cannot be held liable for any direct or indirect damage arising from usage of the item sold, even on the assumption that the possibility that such damage may arise has been notified. Deprivation of enjoyment of the item sold, loss of data, loss of profits and increased costs and expenses, including operating losses, loss of business etc. are specifically excluded from the guarantee.

7. Price – Taxes

The price is stipulated in Euros. The Vendor reserves the right to modify its prices at any time, although products will be invoiced on the basis of the price mentioned in the order confirmation. The Buyer pays all duties and taxes applicable to the sale, including VAT.

8. Retention of Ownership – Transfer of Risk

The Vendor remains the owner of the item sold until it has been paid in full. The risk of the item sold is transferred to the Buyer when it is delivered to the carrier.

9. Right of Withdrawal

Pursuant to Belgian legislation and the principles of European law governing remote sales, consumers (individuals) may cancel their original orders without stating any reason and at no cost within 14 days of delivery. In this case, reimbursement will be carried out in full within a reasonable period of time, provided the Buyer has notified this decision in writing or by e-mail ( to the Vendor. Any costs of returning the goods are borne by the Buyer, who also undertakes to return the products concerned as new, unused and in their original packaging, also in perfect condition.

10. Payment

Payment is effected by credit card or home banking exclusively through a 3rd party company secured payment services.

11. Intellectual property

The Vendor is the owner of all intellectual property rights of the site contents and configuration, and also the domain name.

12. Data Protection

The Vendor collects, uses and diffuses personal data concerning the Buyer for the sole purpose of carrying through the order. In any event, the Vendor is governed by Belgian law and the site included with respect to these conditions.

The Buyer may not place a valid order without accepting the terms of the Privacy Policy.

Any queries concerning data protection or any requests for rectification may be addressed to

13. Consumer Rights

These Conditions were drawn up pursuant to Belgian law, and are updated on a regular basis. If any clause in these Conditions is found to be contrary to Belgian legislation governing consumer protection, the latter will prevail.

14. Modifications

These general Serenidad e-business conditions – constituting version 1.0 – may be unilaterally modified by Serenidad, and are immediately applicable as soon as they are posted on the site. Users of the site must conduct regular checks for the publication of any new versions. These conditions constitute the only agreement between the parties, and thus replace any other document or agreements drawn up previously. 

15. Laws Applicable – Court Jurisdiction

These conditions are subject to Belgian law and, in the event of legal disputes, to the courts of the legal jurisdiction of Brussels.


Serenidad Comm.V. is committed to the protection of your privacy. No information collected by us on this website will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you. All personal information given to us through this website will only be held and used with care and in accordance with this policy and the Belgian Data Protection Act of 8 december 1992.

Use of Information

We will not collect any personal information about you, except where it is specifically and knowingly provided by you, for example when you register as a user of the website or request information or provide us with feedback on the website.

When personal information is collected it may be used by us to corroborate your identity and to enable us to provide you with the services we offer through this website and to process and fulfil requests for information or advice as well as to further develop this website to be useful to you and enable us to provide further services on this website in the future. We may share non-personal aggregate statistics (group) data about visitors to this website, use and other traffic patterns with connected, or third parties.

However, we do not sell or share any information outside Serenidad Comm.V. about you as an individual user of this website unless you agree to us doing so. When you view this website by linking from another web page, Serenidad Comm.V. may store the name of that web page for the purposes of internal administration and analysis.

About Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example: enabling a service to recognise your device so you don’t have to give the same information several times during one task recognising that you may already have given a username and password so you don’t need to do it for every web page requested measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

Questions and feedback

We make regular checks whether we comply with the Privacy Policy; however we welcome any question or feedback on: